Applications are invited for Project Executive- Technical Support at IIM Bangalore for the year 2022. The last date of application is 20 February.
IIMB is looking for technical professionals to augment the operational support of the existing IIMBx MOOC platform as well as the transformation (migration and new systems deployment) of the new IIMBx MOOC.
- Candidate should be a graduate, preferably in engineering, computer science, BCA with strong programming skills.
- Certificate / Diploma in programming related skills will be an added advantage.
- Hands-on work experience of minimum 2 years with expertise in the technology platforms mentioned above is essential.
- Understanding of the customer queries and deploying them in the chatbot.
- Problem-solving skills.
- Good written and communication skills to coordinate with internal and external team members.
- Knowledge in Google collaboration tools to work together.
- Data collection and analytics skills.
- Monitor the support query and coordinate with the project executive to resolve the same.
- Keep track of the tickets and assign them to the respective team member to resolve them.
- Collaborate with the Internal & external team to resolve tickets
- Automate the ticketing system using various features available in Freshdesk.
- Create chatbot for various subjects and create systems to automate the system
- Monitor the chatbot to enhance the chatbot features and improve the bot based on the received data.
- Handle the chatbot & generate chatbot analytics.
Candidates meeting all the job requirements and desirous of being considered may apply online.
The candidate will be paid with a minimum Basic of Rs. 21,700 per month, plus applicable DA (currently at 31% of Basic), HRA of 23%, NPS employer contribution of 14 %, outpatient medical reimbursement up to 30,000 per annum, medical insurance cover of Rs 5,00,000 for self, spouse and 2 dependent children and other applicable benefits as per IIMB contract appointment norms.
Closing date for applications is February 20, 2022.
Click here to view the official notification of Project Executive- Technical Support at IIM Bangalore.
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