The IBM Technical Support Professional Certificate is an 8-month online professional certificate program.
About IBM Technical Support Professional Certificate
This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for.
Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist.
When you successfully complete the program you’ll receive dual credentials, a Professional Certificate to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help your profile stand out.
You will also gain access to career and job placement resources upon completion, which will guide you with developing your resume, promoting your new skills, and help you in your job search.
What you will learn?
- Develop key knowledge and up-to-date skills for a rewarding career in IT and Technical Support
- Build essential computer networking, cybersecurity, and cloud computing skills that IT Support and Helpdesk specialists need to be successful
- Learn in-demand hardware and software skills that help users select, install and configure their devices, operating systems and applications
- Practice customer service and troubleshooting skills through hands-on labs, demos and interactive exercises to become job-ready
There are 7 Courses in this Professional Certificate
- Introduction to Hardware and Operating Systems
- Introduction to Software, Programming, and Databases
- Introduction to Networking and Storage
- Introduction to Cybersecurity Essentials
- Introduction to Cloud Computing
- Introduction to Technical Support
- Technical Support Case Studies and Project
Click here to enroll for the IBM Technical Support Professional Certificate.
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